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How do I install the ExperiHaus device on my TV?

Steps for setting up the EH device.

On Site Installation Steps: It takes approximately 15 minutes per TV and device. 

  1. Take note of the Serial Number of the Device. Either take a photo of the serial number on the side of the box or write it down, noting the property and room where the device will be installed. 
  2. Plug ForcePro Device into HDMI port (ARC if available) in the back of the TV and power cord directly into an outlet.
  3. Access the settings on the TV to always open to the EH Experience. See additional steps below. This is unique to each device. Refer to article. 
  4. Select input if it doesn’t automatically switch to the HDMI input where you plugged in the device.
  5. Place batteries in the remote (RCU)
  6. Follow on-screen instructions to pair remote. 
    1. Press and hold the back arrow and home button until the light on the remote is blinking. The screen will show “success” with a green check mark when the remote is paired.
  7. Select English
  8. Skip: Set up your TV with Android Phone
  9. Select WIFI Network & enter Password
  10. Skip: Make the most of your TV
  11. Accept: Terms of Service
  12. Accept: Google Services
  13. Choose a Name: ForcePro
  14. Continue: Install Additional Apps
  15. Click Through: 
    1. ForcePro is powered by androidtv
    2. Get Apps from Google Play
    3. Talk to the Google Assistant
    4. Cast to your TV
  16. Off: Low power sleep mode
  17. Test Remote Pairing 
    1. Verify TV Brand
    2. Test red power button (this will power the TV off and then you press it again to turn it back on)
    3. Test input
    4. Test volume
  18. Scan QR Code 
    1. Enter host portal login credentials
    2. Select the Property from the drop-down where you are installing (these have to be added to the portal ahead of installation)
    3. Select Device from Drop-down or Add New Device if there is not one listed. Only one TV can be connected to each device. 
  19. TV Experience appears on screen
    1. Check that WIFI network name and password is appearing on screen correctly. 
    2. Click through all other sections in the TV Experience to test
      1. Streamers - Be sure to log in to any streamers that you provide to your guests.
  20. Upon completion of setup, wind up cables, attach device with velcro to the back of the TV.

   21. Take a photo of the TV with the EH Experience.

   22. Send photo with property name and room location to sarah@experihaus.com.